Why do you ask questions about my purchase?

We aim to make sure that your purchase is suitable, safe and legal. Our pharmacists have to by law ensure that your order is suitable for you so they usually need to know more information about the order. Please try to answer all questions as honestly and accurately as possible so that the pharmacist can make an informed decision. If no details are filled in then the pharmacist will have no option but to decline the order. If the order is not suitable for whatever reason then the pharmacist will decline the order and offer you an explanation as to why the order was rejected.

Complaints procedure

If you are not happy with the service you have received from us, please contact

Pharmacy Superintendent 
ipharm
3 Townfield Close
Birkenhead
Merseyside
CH43 9JW

Tel: 0844 770 7505
Email: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Our complaints policy is in line with the NHS Pharmaceutical Services Regulations 1992 and the NHS Complaints Policy. If we cannot resolve the problem or if you prefer not to raise the complaint with the pharmacy directly you may contact the primary care trust:

Wirral Primary Care Trust
Admin Building
St Catherine’s Hospital
Church Road
Birkenhead
Wirral CH42 OLQ